One of the major problems that hospitals face nationwide is overcrowding in their emergency departments. Managing the increasing volume of patients is a full-time job for the employees, and a potentially very serious problem. As a result, the patients can suffer in quality of care, health care access and safety.
Good Samaritan Hospital has made it a point to come up with a systematic solution to this issue. Since 2008, they have developed a program called the "Mid-Track Program."
Dr. Adhi Sharma, chair of emergency medicine at Good Samaritan, said the Mid-Track project is a proven solution which has increased patient satisfaction and dcreased LWBS (left without being seen) patients by 50 percent.
According to the hospital, the program has a physician dedicated to managing the diagnostic phase for patients, directly after triage in the ED (Emergency Department). Mid-Track patients are then treated in the Ambulatory Surgery Unit; which is specifically reserved for them.
The hospital described mid-track pateints as not too serioulsy injured where they need to be placed ahead of others, but not suffering from injuries too minor.